Consumer Redressal

I tried to book online movie tickets from www.bookmyshow.com on 20th Dec\'2013 but due to some technical glitches my booking was not confirmed but the amount got debited. I was assured that since I did not get any sms or mail my booking was cancelled and the amount will be debited within 7-10 working days. But till date there was no progress. Each time I sent a mail or tried to chat with customer care nobody could tell me what is going on and they can never say when exactly will it be done. All I got was age old \"sorry\" and stuff. Since there was no booking ID I dont have any proof that I was confirmed a date 7-10 days later of booking date. Please help. This seems to be lack of intention from their end.