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Complaint #4260 — Elizebeth John
Filed: 28 Jan 2014 ·
Address: 1751, 33rd Cross, Banashankari 2nd Stage Bangalore
I had booked a hotel room in Hotel Shanti Palace Delhi for November 19 2013 and cancelled this room on November 8. The booking and the cancellation was done via a website called Hotels CRS (the link to which is available on the hotel website). Despite multiple follow ups with both the hotel and the portal, I have still not received my money back. Its almost 3 months since I cancelled the room. I have all the follow-up emails and mails from the portal. The hotel claims they have nothing to do with the money that has to be received from the portal.