Consumer Redressal

I ordered an HP laptop from Shopclues (order #9085563)for Rs 42,000. and cancelled it due to bad reviews about. The sales person Abishek Tyagi requested me to take this product and promised that it will be returned still if i am not happy with it within 10 days as per the return policy. When I got the product I was not happy with material quality and raised the return request without using the laptop. For some reasons Shop clues kept refusing the refund and asking me to contact merchant and service center for solution. I kept calling them 25 days back to back and wasted 1000 rupees by calling itself and became tired of it. So I started using the laptop since I got exams in future thinking they do not provide refund. I took the laptop to market place and found its not an original laptop that they sell show rooms.. It is an imported piece from China which is not even worth of 25,000. Hence I lodged a complaint in Grahak Seva and 2 more websites, immediately the Escalation team called me