Consumer Redressal

Hello, I had purchased a sunglass from online shopping \"http://www.kaunsa.com/\" on 27th Nov 2013. I have been taking the follow-up with their customer care for entire month of Dec. Then they updated in the system the date of delivery as 13th Dec 2013. But when the date passed away I had asked to refund the amount on 17/12/2013, but they kept on giving me false commitments that \"the product is shipped and you will get the product in two days and hence can refund the amount\". I have been asking on their site for refund. But then on 31st Dec I received a call from them saying the product is out of stock. I was happy to know this and immediately said how come the product that is shipped and hence money can be refunded, and suddenly the shipped product is out of stock. Then told them to refund, but they refused and gave a voucher forcibly. Request your help in this On http://www.kaunsa.com ticket Number: Kaun/T199427/I0QOZW8JSW