Consumer Redressal

I had ordered a FOCE watch from empower rewards of Essel Corporation on January 22, 2014 vide order number: 5445. I had payed a sum of Rs. 299 for the same through my credit card vide transaction number: 1485646230040220. I was promised that it would be delivered within a maximum of 15 working days. I have been following up and every time I have been given dates. Today when I called their number 02261983002, I was informed that my parcel was lost by the courier (some Vicaher courier Company). The response from the courier company was pathetic. The status of the order on the empower rewards site still shows as pending even today. The TAT confirmed by empower rewards has finished and still I have not received the product I had paid and ordered for almost 20 days back. I request you to kindly register my complaint against empower rewards and also would demand an apt compensation from them for the delay in delivery of my product and the lapse in the service.