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Complaint #4475 — Mahender Singh
Filed: 12 Feb 2014 ·
Address: F-3/437, Sultanpuri, Delhi - 110086
I have ordered a mobile XOLO A500S (Red) from infibeam.com on 29th Jan 2014. My order no. is 12553957. According to infibean.com, they should ship my order by 31st Jan. but shipping not done till now. I had called them many times regarding to ship my order before 5th Feb as I had to gift this to my wife on special occasion. I also send emails to their customer care but they have not responding me well.
On 8th Feb they gave me color selection option as per their customer care team they can ship other color of product immediately. As I had no option so I changed my choice from red color to black.
Still my order is pending in lingering, they are giving me a common reply every time that wait for 24 Hrs.
Sir, I need help to short-out my problem.