Consumer Redressal

I did online shoping at http://www.florapassionindia.com, for a bouquet of flowers 499/-.Order Id -5995. The Contact person Mr amit, on 9th february said on phone , the pacakage will be delivered on 14th February without any extra cost. The package was not delivered at dhanbad , shipping address. Moreover they are not refunding the money and asking for remote location shipping charge which they have not mentioned on that day. This is an extortion, as Dhanabad ISM collge is not a remote location ,in India. Given below is the head office addres of the online website: Flora Passion India 51A Nagpur, Office No 125, Nagpur, Nagpur-440025, Maharashtra, India. Please bring this website to a complete halt and punish them for faking promises.