Consumer Redressal

Purchased a Jacked from this Hyderabad online retailer Italianotucci.com, order Id : 32 on 07/02/2014.Product name P011 - Italiano Tucci Vintage Hoodie Slim Fit Semi Leather Jacket, it was delivered on 12/02/2014.The quality of the product was pathetic, very poor quality, looks like a 500 rupee product, the colour is different from the one shown in the picture, too dark..the look is different, zippers used are 3rd grade, the whole look and feel of the product is bad, not even miles close to the one shown in the pictures, was very disappointed with the product. Communicated the same to the company on 12th itself for pickup of the product and refund of the money, sent a mail, also informed through their website and also communicated by calling them over phone 040-69999191. The website policy states if you got like the product we will do the pickup within 3 days and will refund the money in next 7 days.But till date pickup is not done, sent several mails, but no reply from their side till