Consumer Redressal

On Valentines day (14th feb 2014) I used the website www.chennaionlineflorists.com ordered a box of sweets delivery for my dear one\'s back in Chennai. The sweets have not arrived after a week now. I got an order number in my mail id as soon as the payment was made. The day before the delivery, I tried calling up the contact number given on the website to ensure that the delivery will take place on time. I logged in a complaint on their wesite (on 16th Feb) asking reasons for such a shoddy irresponsible behaviour and no reply for that as well. I just lost my money and more importantly a surprise that I had planned for my dear one. This is a spurious company and their website should be stopped immediately. When i tried reaching their number every alternate day, they would say that we are checking with the vendor. I later got angry after a week of follow up and asked then to refund my money. For that the person on the other line has the audocity to say that \" Just because you have paid money, do not think that you have bought out the head of customer service\". The website displays that the shops are in Kilpauk, Nungambakkam and other areas in chennai, but when you call, the call lands up in Kolkata. He also refused to give out his physical location in chennai or Kolkata. He stated that it was none of my business to ask im that.