Consumer Redressal

I have Visited Country Roads Resort situated in Raghudevpur, Panchla, Howrah on 20th feb on the occasion of my Friend\'s Birthday, who has reached on the same day to kolkata from Pune. I had made my booking through email for 3 friends, where it was mentioned that i will pay 6499 for Accommodations along with complementary Breakfast and meal of 1500.It has been assured to me that every facility mentioned in the website will be available. Also i had a talk with Deboshree (one of the staff member), for Birthday arrangements at poolside, for which 1000 Rs will be charged and they will decorate table with flowers, Bouquet, candles n balloons and whatever can be possible and also that Cake will be provided complementary and she has told me that she will arrange the table before we will reach the resort and we can go and modify the arrangements according to our wish. These all were the commitments made from resort staff. But After reaching to the resort i have not found anything which adheres to their commitment. 1. Swimming Pool was not Available (very first attraction to book a resort). We had reached to resort at around 3 PM on 20th feb, asked for swimming pool, staffs were not having any idea whether the pool was not working for that particular day, due to the medicines in the pool. we have got different answers from diff staffs, deboshree has told that buy the swimming costume from facility and you can go to the pool, then we have called to swimming pool facility no for costume, hey have replied that pool is closed for maintenance and will be started from March onwards, another staff has told that only for today pool is not working as medicine has been poured to the pool. 2. Poolside table arrangement commitment was false and room decoration was more than worse:- After reaching to resort my First question to deboshree was about table arrangement for b’ day cake cutting, and she has assured everything is ready they will start doing the arrangements, but after reminding 3-4 times after 5-6 hours she has realized that they cannot do this arrangements and has told me that we will do the decorations in the room with bouquet balloons, decorative candles and other possible measures. We agreed as dint want to create more mess. But the arrangements in the room was pathetic, no candles were there for decoration, only b’ day cake candles and 8-10 balloons randomly arranged, with a bouquet was there and also they have not provided a knife to cut the cake(I suppose we could have bought it as it was not complementary). I was thinking I could have done something better in my home. 3. Candlelight dinner without candles:- According to the alternative suggested for celebration, we agreed for candlelight dinner, but this was my first and unforgettable candlelight dinner experience with only two white candles And cold food. They had not previously given any info that the kitchen will be closed at 11:00 PM and after we had insisted they had made this arrangement of 11:00 PM to 12:00 PM candle light dinner with food cooked before. Even I had confirmation at the time of booking that we will go for a midnight b’day party. 4. Pub was closed before time:- Another alternative suggested by Deboshree to decorate pub with balloons to celebrate midnight Birthday in pub, was only imagination of an hour after which at last minute she has surprised me with the info that they have got the order to close the pub at 11:00 PM for some inspection. This was also last minute decision for that day. 5. Cold drinks, chips, chocolates were charged without any notice:- No Information was provided in any way to us about the Mini bar service proved in the room by staff members and no written communication was given for charging the cold drinks and chocolates we have consumed in the room. 6. Providing even breakfast in the room was chargeable, then what is the meaning of room service?? Food Taste was very-very good and except that everything was more than worse, for which I had paid 8705/- for 20 Hours of stay, also wasted more than 2000 /- and 4-5 hours of hectic journey for reaching the resort, frustrated with last minute surprises and changed plans. I have come out of the resort next day with the feeling that I have been cheated and fooled.