Consumer Redressal

i! i had placed one order vide no 9175909 on 13 feb 2014 on rediff online shopping. it was stipulated to be deliverd on 18th feb. On 14th feb i enquired from Mr. Harsh arya( the contact person as per confirmation mail) also regarding confirmation, i was assured that i will receive the order by 1:00 PM on 18th feb as it was a bday order. to my disappointment due to irresponsible act of company the order was not delivered at all. Adding to my wooes, none of the customer care numbers were working nor anybody was picking up the call at given number 40539255..i have been trying calling this number for last one week but no body is responsing. even customer care i called many times. but no contact to officials of rediff.com