Consumer Redressal

Hello !!! I have purchased a combo of Reebok shoes and TNF watch from the tradus. After making the payment i have asked them to cancel my order as i have made mistakenly wrong order. I have raised my concern well before completion of 24 hours after making the payment as per their policy and well before the seller has shipped the order. But they replied me after 3-4 days when the seller has already shipped the order stating that now its not possible to cancel the oredr as it has already been shipped by the seller. When i received the order it contains the defective watch and also the manufacturing date of the shoes was very old.As there is no direct customer care no. of the tradus ,so i have written about the incident to them but they are not replying. I have been a frequent shopper on tradus but really this time their i felt that when you face a problem there is no one from the tradus customer support who genuinely tackle your issue.