Consumer Redressal

Hi Team, Subject: Incorrect product delivered by Homeshop18: order-939955939 suborder # 73106953,ticket#97129741 This is very sad that such mistake can happen from e-commerce Gaint like Homeshop18. I have ordered Spice FHD mi 525 on 22/02/14 through online from HOMESHOP18, and paid Rs.9999/- by credit card. On 26/02/2014 i received the package, i am surprised to see that, invoice (suborder # 73106953) on top of the package was stating correct details of my order. When i opened the package, i found Spice Handy Reach Out QT-75 product (MRP.1849) instead of Spice FHD Mi 525(offer price 9999). I raised support ticket#97129741 with Homeshop18 requesting to arrange for the reverse pickup and ship correct product (Spice FHD Mi 525) as early as possible. Also made STD call to customer care for the same issue (23 mins) They did not contacted me yet. Please provide me justice, as this is mistake from Homeshop18 Thanks & Regard\'s Prakash A Bangalore