Consumer Redressal

I have purchased Padmini Juicer on 16 Feb 2014 (order no.-9187366 ) and made payment of Rs.1339 as well, but since then there is no update from their side despite my repeated followups through mails, calls and even complaint ticket. I am really shocked and surprised to see such a worst service. No one from Rediff shopping is bothered about replying to the mail sent on 21 Feb and worst part is the complaint raised on 22 Feb is still unanswered (complaint no.-103822580266).I want these guys to be sued for customer cheating and fraud. Please help in getting this issue resolved..!!!