Tours & Travels
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Complaint #4812 — Rajan S
Filed: 4 Mar 2014 ·
Address: Flat 303, Kalyan BCR Complex, 60 Banaswadi Main Road, Dodda Banaswadi, Bangalore 560043
I booked a car for local trip with Ola Cabs on 26 Feb 2014 to visit Rural Bangalore (Dabaspet). After boarding the car at 915am., and on covering a distance of more than 5kms., they conveyed me as the trip is not a local package and could be calculated as outstation tariff plan. This I formally accepted and availed the trip and returned back by 530pm. On bill settlement I paid the driver Rs 2700/- but on closure of the trip., the ola cabs automated billing system generated a bill for 1914/- with the route map of the trip with a justifiable details for 1914/-. On contacting the driver, he said, he is not aware of the system and advised me to call ola cabs support team. On escalating the issue with support team, they issued another unjustifiable bill for 2699/- which was totally a fabricated one. Since this trip was compensated by Company, I was put in an embarrassing situation for reimbursement. I request the forum for suitable action against the ola cabs.