Consumer Redressal

I had ordered a folding almirah from rediff shopping.com and product was dlivered broken on 31 jan 2014. On the same day I had called them on thier costomer care number and laonged a complaint and also i had sent a e-mail infact e-mails with broken products photograhs as instructed by them. Also they promised me that they will get back with resolution within 48hrs. But no reply came so after that till tomI has called them number of time, finally reply came on 2 March 2014 sating that you havent informed us with 48 hrs of the product delivery, i replied them that pls re-check ur records, agiain on 4 March same reply came, now I am calling them almost everyday but everytime they are saying we will revert back within 24 hrs.