Consumer Redressal

I had placed an order for 05 Formal Kouton shirts from an online portal 100bestbuy.com . The result was that I received 02 good quality shirts and 03 sub-standard absolutely unfit for practical use. Shirt size as specified by self was 42, however the order seems to have been processed as a 38 size. On speaking to customer care they asked me to return it back and I did the same through courier. It has almost been more than a month since the order has been sent back, and having sought help from the customer care department, there has been not a single individual willing to offer assistance and all my attempts at getting this issue sorted has been a waste of time, effort and money. After adopting a very stern approach with the executives on the telephone, I spoke to Ms. Nisha who assisted and recommended that I put this on an email. But there after there has been no revertal what so ever in context to this matter. Amount to be refunded :1190 + 280 (courier charges) = 1470/-