Consumer Redressal

I had placed an order on snapdeal.com on 02-12-2013, vide order No.1472389942, i.e Transcend MicroSD16GBClass10(Item code/VoucherNo.1987195984) sent through DTDCservice, vide consignmentNo.X05076829 & Quantum5085 CardReader (Itemcode/VoucherNo. 1987185996) sent through Overnite Express courier vide consignment No.7251019005.Though the product Quantum 5085Card Reader was delivered on time but the product i.e Transcend MicroSD is yet to be delivered. That my snapdeal account also reflects that both the product has been delivered but infact the Transcend MicroSD is yet to be delivered. When I made the inquiry about the non-delivery of the product, I found that the consignmentX05076829of DTDC has been held back in Siliguri DTDC facility, Siliguri, West Bengal for taxes. As I’ve already made the payment for the product including the shipment charges and the taxes. I made complaints about the same, for which they tell me that my order has been delivered which infact has not been delivered.