Consumer Redressal

I placed the below order in homeshope18 and cancelled it, despite of this homeshope18 has deducted the amount of Rs 6899 from my Citibank credit card no 5546 3702 2360 9519 in three installments of Rs 2299.67 After a repeated number of reminders and requests neither they are returning my money, nor they are showing the proof of delivery of the product. This product was never delivered at my home. I am in trouble as it is not a small amount for me. The customer care executive names those interacted with me are Manash Kalita, Dheeraj Khatri, Helena Minz, Girish Dutt, Bhawana & Ashish Gupta. They are trying to bluff me for a very long time. I requested them to send me the scanned copy of the receipt of delivery in attachement, but none of these customer care executives are responding properly. Please do the needful. Thanks and Regards Sushant +91-9311850659(Delhi) +91-9542662220(Hyderabad) ---------- Forwarded message ---------- From: Sushant Rastogi <shanupes@gmail.com> Date: Sun, Oct 14, 2012 at 7:53 PM Subject: Re: Details of your order placed on HomeShop18.com To: orderupdates@homeshop18.com hi, I placed the requset for cancellation of this order(Cancellation request number : 75292507) Please update. Regards Sushant +91-9311850659 On Sun, Oct 14, 2012 at 6:18 AM, <orderupdates@homeshop18.com> wrote: > > India\'s Largest E-Commerce Company > » View Cart » Wishlist » My Account » Help > > Dear SUSHANT RASTOGI, > > With reference to your order with HomeShop18, we have despatched your product as per the details below: > > Order Summary : > > S.No. > Product > Order Number > Order Value (Rs) > 1 > Acer Android Phone with Touch Qwerty & Trackpad - E210 - Black > 917531223 > 6899.00 > > Your order has been shipped vide AWB no. 4659972240 through Aramex . Please expect this to be delivered to you within the next 2-3 working days. > > We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. > > If you have any queries or suggestions regarding our service, please feel free to contact our 24x7 customer care through: > > Support Tickets: Log in to My Account to submit a ticket. > > Helpline: Call us at 1860-1800-918 (BSNL/MTNL ? toll free)or 0120-4444918 > > Please Note: This is a system generated e-mail. We request you not to reply to this message. > > Thanks again for shopping with us. > > Have a great day! > Team Homeshop18 > www.homeshop18.com > > About Us Help Shipping Policy Privacy Policy > > © 2012 Homeshop18.com, All Rights Reserved. >