Consumer Redressal

I ordered shoes from BAGITTODAY but I have got the shoes which I ordered and not even in the expected time. Now when I called at the customer care number they are just spending their time by refusing that the issue will be resolved as soon as possible and they clearly refuses to transfer the call to supervisor. I have two interaction ids which are 1454561 & 1455146. I have send them 3 mails but still not received any acknowledgement and at last I had to call them again and the person put my call on the hold and took 8-9 minutes to reach his mailing team and they provided me a response on the mail in between the call. But the promises I received on call and on mail are totally different and according to normal agent the reversal pick up time is 3-7 days and for supervisor is 7-10 days. I think they had been trained with nothing just giving excuses and making troubles and confusion for the caller. The call was near about for an hour. I need justice and money I wasted over phone.