Consumer Redressal

I bought a phone battery (Order no. - 8123481) from ShopClues.com in Nov 2013. The delivered product was not what had been ordered and thus returned consequently through proper channel, company\'s representative came and collected the merchandise. After repeated mails and phone calls, in Jan-2014 the website told that they were not able to get the required battery from any of their suppliers and thus the money would be returned. Its been 3 months since they agreed to return the money but no money has been remitted to my account . Every time I call they give coming week\'s date to remit the amount but it has not been done yet. I have all the emails sent to them starting from Nov 2013. The money to be returned is Rs.895