Consumer Redressal

It is regarding tours travellers using many names : sgl tours and travellers,vaibhav,spn tours.. I booked trip with them with for mysore and ooty .... and the experience was horrendous... first of all expenses compared to other travelers ...for the same trip... though charging heftly ..there were extra facility like pick and drop ..or a splendid hotel.. they were having tie up with other travellers for buses.. so there was no proper provision for pick and drop to hotel in mysore at night... waited for 2 hours in night with parents...after calling n people got some bus ..again that was not a proper arrangement....my father was supposed to stand the whole way to hotel in mysore... then the tours people told us come to office at 11:30 ...and the bus dropped us half a kilometer ..then we walked at midnight to office... then to add more ...they told the way to hotel ..and no body accompanied us ...then i forced them in company till hotel...and their behavior was so unfriendly....