Consumer Redressal

I had booked Samsung Fridge on Snapdeal on March 28, 2014. Today is April 11, 2014 and still there is no delivery from Snapdeal and no any valid reason for delay. Their customer care service is also very hopeless. Snapdeal has commited to deliver product on or before April 3, 2014. (Ref. attached file.) Snapdeal has hand over product to Gati Courier. Gati courier is also not able to answer about delivery. On Gati site it is showing that material reach to Ahmedabad on April 6, 2014, but still they are not able to deliver the product. Actually they said that physical product is not available with them....... !!!!! Now Snapdeal and Gati both don\'t give me any valid answer or commitment about my ordered product. I had already make payment for the same. Me and my family is in very bad situation, due to this. I kindly request you to please take very strict action against them and do needful.