Consumer Redressal

I had purchased 3 ICICI prudential life insurance policies (18334274, 18325455 & 18327670 from Durgapur, WB. The policies were sold to me with Single premium by their Agency Manager Mr Balaram Adhikari but two policies (18334274 & 18325455) were issued with Yearly premium of Rs 50,000/-each. I’m a home maker & in the meantime my husband fell ill. We couldn’t go to their Office for the change in the “premium paying mode” from “yearly” to “single” premium and handed the Bonds to Mr Adhikari for Cancellation of the Bonds immediately since the free-look period was there. Instead he kept the Bonds with him and delayed the process. Meanwhile I came to know that Mr Adhikari had duped few other doctors too known to my husband in Durgapur with similar false premium modes & other benefits. He had offered me a free trip to China and had also charged Rs 18,000/- from me as Service Charges. I immediately approached ICICI Prulife for cancellation of the Policies but was informed that the “Free-look” period for all the 3 policies had expired. Inspite of my genuine request on medical grounds and urgent need for money and for a fraud by ICICI Prulife\'s employee, my requests for cancellation of the policies was ignored. I requested to cancel atleast 2 policies (18334374 and 18325455) and refund the money. Inspite of my repeated complains the matter is being ignored. ICICI Prulife have sacked Mr Adhikari which proves that they agree to the fact that there was a fault on their part but they are not responding to my request of cancelling 2 of my policies and refund the money when i\'m in urgent need of cash.