Consumer Redressal

I, E. Thomas, had ordered the product the product Sony Micro Vault U Click 32 GB Pen Drive(Black) -Order # 100013531 with Invoice # 100004471) at online shopping Portal Deja-Vu Trends, owned by IBS Bespoke Solutions Private Limited on 27th February 2014. However, it is nearly a month and the product has not been shipped yet. Also, there is no response from their support number 1800 3000 1177. Repeated mails to the support e-mail ID contains with empty assurances with no specific dates about the shipping and delivery of the product. Repeated requests for cancellation of the order gets the same response The cancellation requets are not acknowledged resulting in no refunds being given. Deja Vu Trends are not able to meet their own SLAs. Request the Consumer redressal forum to take action against IBS Bespoke Solutions Private Ltd.(Deja-Vu Trends) so as to prevent any more consumers from being duped by the fraudulent online shopping site Deja-Vu Trends and IBS Bespoke Solutions Private Ltd