Consumer Redressal

On 27-02-14, I made an online payment of Rs 25,171/- through my credit card to the portal www.atozshoppinghub.com as part payment towards their ‘deal of the day’ offer, from my office in Mumbai. However, after having waited for more than a month for the delivery of the products, I was forced to seek the help of the police. On 11-04-14, after seeking police intervention, who personally spoke to the merchant over the phone, I was assured of a refund of the amount. They promised to refund the amount on 16-4-2014 via an e-mail, but there has been no response till date. As directed, I shared my Account details, but still the refund has not been credited into my account.