Consumer Redressal

We have a corporate connection with Vodafone for the past many years and were sent a bill for Rs.20,000+ for a datacard (Internet Dungle) connection recently; whereas the average monthly usage charges in the prior 3 months was Rs.2000/- and about Rs.1000/-preceding that. We requested for details of the usage which was very reluctantly( for reasons known to Vodafone) were sent to us but with incomplete information. We mailed them(attached) as the due date for payment was nearing, to send us the clarifications as well as to why and with whose permission Vodafone has enhanced the credit limit of the said datacard to Rs.15200/-; but never received the clarifications sought. However since we did not receive the clarifications,we could not make the payment and as a consequence Vodafone stopped not only the connectivity of the said datacard but the outgoing call services to all our mobile phone connections and then the incoming facilities of the connections causing immense inconvenience to