Consumer Redressal

I am based in Ahmedabad and i have a You Broadband wifi connection at home. My internet connection has been down since the past two weeks, i.e., from the 14th of April this month and is not in working condition till now. The three major problems i am facing with this are: 1. The customer care department is difficult to reach as i had to hold for almost 8-10 mins for the customer care department to respond. 2. Secondly, initially when i called, they refused to take down my complain, saying that maintenance work is on and so the internet will resume in a while. On the 22nd i called up, they said the complaint will be resolved by 12 a.m. One the 23rd morning i called, and they said it will be resolved by 5 p.m. The next day i called up, they said it’ll be resolved by 12 a.m., and even the next day, on the 26th, they said it will be resolved by 4 p.m. Then finally the same day they took down my complain. Yet till today nobody has turned up at all, and there is no favourable response.