Consumer Redressal

Hi Sir, 24th march I have ordered HTC headphone from rediff shoping and on 28th march I have received my order but when I opened the box i supprised because product was different and displayed different on website. Then 29th march I called to rediff support customer executive talked with Mr. Jatin he suggested write a mail to shopsupport@rediff.co.in and also send product images. Hence i wrote a mail with product images but after 4-5 days i have not get any response or resolution then i started to call with rediff customer care executive deepak jatin or other but every day they told me that, this problem will be resolved soon but nothing happened. 4th april i wrote another mail however they did not resolved the problem but sent me a mail that after 48 hours we do not replace or return the product as you did not inform within two days to rediff support team however i have called and wrote a mail with imagest within 24hours but nothing happend. I also raised a complaint on AKOSHA team (date 7th april 2014 / Ticket N. 609501) and on 12 April I received a mail from rediff this problem will be solved with 5 to 6 days but after one month they did not resolved the problem. Sir I humble request please do the needful Name- Ravindra Singh (Ravi Negi) Product order - 9386069 Product - HTC headphone (Price - 648INR) Problem - Headphone speekers are different Complaint number - 107975888111 / 1008885004231 Customer team with discussed - Mr. Jatin. Mr. Deepak and Ms. Saumya