Consumer Redressal

With ref. to my conversation with Max life insurance over mail & many times call my request was \" I, Kousik Samanta took a life insur policy being no. 722310844.Due to my financial Prob there was a due for 6 premiums from Aug\'13 to Jan\'14. In Jan\'14 I wanted to deposit the sum of two premium to revive the policy & wanted to withdraw.Their reply was \"your policy is due for 7 monthly premiums of Rs. 3500/- each. In order to revive the same, you need to pay the complete premiums as on date. We are sorry as we cannot accept the short payments.\" --But as per previous premium paid they accepted the short term payment. Also there is no such point in the policy bond. Over phone the customer service told me there is no due upto July 2013 and my four year cycle is complete(call record in my cell).Also over phone(many times) they confirmed me that they would contact me later and solve the problem (ref tck no 12759314).I have been forced to submit Rs 35000 on April\'14.I want compensation for this.