Consumer Redressal

Airtel Fixedline/broadband Service took order for upgradation of plan from 2Mbps to 4mbps connection with 30Gb FUP at Rs.1649 per month.Order no:15818899 dated 5 May 2014. I was promised upgradation within 8 hours. Airtel cancelled order without my consent or informing me. On calling them repeatedly for 3 days I was finally told that said plan was not feasible in my area. However Airtel executive himself suggested a different plan with 4Mbps upto 40Gb at Rs. 1249. I accepted the offer and placed another order for the suggested plan. Order no. being 15855409 dated 8th May 2014 at 7 PM. I was again promised upgradation within 8 hours. Now after calling airtel again, I have been told that even the 2nd plan is NOT feasible in my area. I consider this a breach of contract, along with unnecessary harassment and misleading information from Airtel authorities.