Consumer Redressal

I have been experiencing worst situation with ACT,as there is no service since 10 days after repeatedly calling the customer care on daily basis,no one is responding and resolving the issue.I have made 6 month advance payment of 6732 Rupees,now i think i made mistake of paying in advance.ACT people are active only when they are collecting money after that they will forget about customers.and behave rude with even women when they come for repairing things.regarding this owner of building has registered police complaint also.Please help me with this.I want my hard earned money back.Kindly look in to this issue.