Internet / Broadband
Active
Complaint #6007 — Gautam Bansal
Filed: 30 May 2014 ·
Address: Sector 19, Dwarka
I purchased a MTS Ultra 3G dongal in the month of April in which i was promised to get 40GB data at high speed upto 9.8 MBPS @ Rs999 p.m. & in the begining it worked fine.
However after 15 days,speed became slow & went as low as 200 KBPS.
When I contacted customer care they said that my area is a poor coverage area hence they can not provide speed more than 200 kbps.
Then I contacted Appellate MTS Delhi & got even worse response.
When I asked appellate to solve my issue & if can not resolve then refund my money, they straight away cancelled my account and when I asked them about cancellation request then they revoked that however put my a/c in no payment.
Now my concern is if my area of residence is poor coverage zone then
1. Why I was offered the dongal on confirmation that it will work perfect
2. how come dongal worked fine for initial 15 days
3. What would I do with the dongal worth Rs 1500
4. For what service I would pay Rs1000 pm
Hence please advice how can I take legal action.
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