Consumer Redressal

Respected sir, on dated 14/05/2014,, I had booked an order having Order no.100002676 consisting of article Nu-143 from Numero uno online store and for the execution of the same i had punched a payment of 1799/- through the credit card. but till 26/5/14 the order was not delivered to me. on 27/5/2014 i had cancelled the same order due to unwanted delay of product and intimated the cancellation by a call. As per last telephonic conversation with numero uno admin office and manager pune on 27/5/2014. It was ensured to me that refund of Rs. 1799/- for order will be generated with in a week where as it is still pending and not done. while having confirmation of the same on 2/6/2014 the company admin office and manager pune is saying that the refund will be released after the receving of the product by the courier company. please help me about filing consumer complaint of mental and financial harassment against numero uno. Ravi Kant Sharma 9882272143 himachal pradesh