Consumer Redressal

I had bought a Wrist Watch on Tradus and it was delivered on 23rd May, 2014 and unfortunately I was not in town on that weekend. When I returned and checked the product I found out that the product that I had ordered and the one which was delivered were 2 different products. I couldn’t write back to Tradus immediately as I was travelling and had limited access to internet and mails. However I tried to get their customer care no so that atleast I can inform them. On visiting their site I got to know that they don’t even have a basic Call Centre for complaints hence couldn’t inform them immediately. Hence I had to wait to have access to internet so as to lodge a written online complaint. I gave an online complaint on 1st June, 2014 i.e. after 8 days and now Tradus is rejecting or just replying that they won’t entertain complaints after 7 days. All I’m asking is for the right product to be delivered and as a last measure of help, I just request you to look into my issue.