Consumer Redressal

HI sir/mam I order a cell phone xolo a 500 club from Indiatime shopping(order no:- 3003257603 ). On 28 may 2014, i receive the phone on 31 may 2014 at my home. That phone is faulty, so i called in customer care and they told me to go in xolo service center and take the DOA from service center, and send the doa by e mail. On 3 June when I visit to the xolo service center (vasai) for doa, they check the phone and told me ok this phone is faulty we are receiving a doa request for your phone. I receive my phone on 7th june form xolo with doa. When i send the doa in indiatime shopping by e mail they told me doa will be expire in next 3 days, plz tack a new doa from xolo service center. When I call in xolo service center Gaye (pankaj -7722007403, head of the service center) told me xolo company receive doa in 15-20 days.But indiatime shopping Gaye( Nisant,Akash…TL in indiatime shopping call center ) they told me we want currant date doa.Plz help me out reading the same.