Consumer Redressal

My Tikona userid 1110042255 Name: Manjeet Singh Mobile:9769006181 My first email to Tikonaa on 9th June as a complain; It is to state that I have purchased 2 mbps connection from Tikona on dated 3/4/2014. From past few days my speed is reduced to only around 500 kbps. Yesterday and today I have talked many times with customercare representatives and came to know that my billing cycle is fixed from 26th of every month,While I was maintaining my usages from 3rd of every mornth only. Please note the following points 1) While taking connection from Tikona, the representatives never told me about billing cycle thing. There is a sheer loss of 10 days due to this in the first month. 2) I am repeatedly being told different stories from customercare people from past two days. The problem is, every time I call your customercare I have to repeat my whole story which is really tiresome. Sometimes somebody asks me to talk to commercial section for this because it is not their problem. 3) Today in