Consumer Redressal

my order no. 20140607038029 I purchased a cooler which said that air spread till 12feet but when it was delivered the product was completely different n when I called up the customer care they said i will receive a call within 2days from complaints team today was the 4th days of my complaint finally I got call from the complaints team n spoke with Parvinder she was very unprofessional has she simply denied that she can\'t do anything I have to keep the product with me just think Sr.CCE calling from complaints team have no resolution which can resolve the issue of the customer Amazing product + great customer service and this is not the end later one more foolish CCE named Abdul spoke to me who informed me that he will take the return within 7-10 BUSINESSES DAYS n MONEY WIll BE REFUNDED AFTER THAT IT WILL AGAIN TAKE 7-10 BUSINESS DAYS TO ISSUE A CHEQUE n when tried to explain him that the order was placed on the name of my mom n she don\'t have any bank a/c how will we get the cheque encashed but still till the end I was unable to explain that fool that there is no point issuing a cheque because my mom doesn\'t have any bank a/c so kindly help me to get my hard earn money back n I promise I will never ever shop from star cj n also suggest everyone whom I know so that their time n money is not wasted n now I feel like I am being harassed really I am not even getting sleep from the day I received this product my 3000rs is wasted n for me its not a small amount kindly help me