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Complaint #6251 — Ananya Dipanjan Marik
Filed: 16 Jun 2014 ·
Address: 102 Santoshpur Avenue, 4th Floor, Flat- 13, Kolkata -700075
Please assist to retrieve the refund of Rs4115 paid for the karbonn a16 mobile i ordered on 19 May 2014 on mulyashop.com, order no being HBSFNPHPB. & if possible the Rs400 also which I have paid in overall std calls to them.
i have corresponded total 9 times through messages on their website through my order page & mailed them 4 times as well without any reply from their end.
i have been repeatedly given false promises on the phone by their representatives at various times.
On the website i was given 3 days time to receive the product.
On 22 May I was told on the phone I would receive the product within 10-12 days ie by end of may.
On 2nd June I was told my product will be dispatched by 4th June.
On 4th June I was told I will receive refund only and it will be credited in my account by 07 June.
I\'m based in Kolkata. Mulya Shopping Pvt Ltd is a mumbai based shop.
The payment was made from my Husband\'s a/c Dipanjan Basu. ICICI Bank 627601509110.
The IFSC code is ICIC0006276