Consumer Redressal

Sir, I have ordered one mobile phone model Lenovo A516 white colour from snapdeal online shopping site on 1st June. After confirming about the delivery and availability of the item for my location (pin code 797001), I made all the payments with them (a sum of Rs 7169/-) using my debit card. After two days post payment they have cancelled my order telling that the item was not serviceable to my location. They told me that they will refund my money within 5 to 7 working days after the refund was initiated from their end (refund was initiated on 4th June). So I was supposed to get my money back latest by 12th June but they never returned my money even now. it\'s been more than 20 days now and I have been calling them up everyday and sending mails according to their requests and sending my bank mini statement to them as proof that I haven\'t received the money. But every time I call them they only tell me wait again for another 48 hours and another 48 hours and so on , and never send my money back. They don\'t even give the date when they will debit the money to my account when I ask them and only say that they can\'t give the date or deadline when it will be refunded. I am just a poor student and I really worried because I am not getting my money back for so long and they don\'t seem they are working on it seriously to solve the issue also. Please help me get my back from this snapdeal online shopping site. Thanking you in anticipation.