Consumer Redressal

I own a Hyundai Eon car in Patna (Registration No - BR-01-BT 5602) which is insured with your company (Policy number - HFA40922) on Aug 13, 2013. However, due to accidental damage to my car last week, I had filed a claim for the same. The claim number is CV384076. But unfortunately, We had to face an extremely rude behaviour from the surveyor (Amiya Kumar - Mobile: 9386037760) which later he refused to approve the claim due to his expected monetory favour from us. After registering the grievance with grievance redressal agencies, I received two calls from the insurance company. The call discussion is enough to make anyone stranded because the insurance companies are be-fooling customers and they are doing all kinds of unethical things; like in this case, 1. My father was demanded bribe 2. Vehicle withdrawal letter was shown as claim withdrawal letter 3. Accidental damage is considered as wear and tear damage