Consumer Redressal

I boarded a Jet Airways Flt 9W521 on 22/06/14 from Jeddah to Mumbai. During my baggage checkin my baggage allowance was exceeded by 2 kgs (payment token can be provided if required) which I promptly paid. On arrival at Mumbai, after nearly waiting for about an hour after the baggage started arriving on the carousel, there were no signs of my baggage. On checking with the Airline staff at Mumbai, I was only then told that my baggage had not arrived and that it was offloaded at Jeddah prior the plane took off. To add to it there was only one ground staff attending to the passengers whose baggages did not arrive too. As per IATA rules the Airline did not even compensate me to make provisions till I could avail of my belonging in my baggage. The above amounts to deficiency in service and as such I should be adequately compensated, appreciate if you could kindly take up the matter with Jet Airways and keep me advised of the developments. Thanking you in advance.