Consumer Redressal

Sir i am pucharse blackberry z10 earphone 2 pc one black and one white in rediff shop online shopping site we are deliever me this product but product are not actual quality of blackberry quality is local earphone and one earphone are used so i demand to company i have refund but company was not do properly response one paerphone cost is 590.... Name-vikas chawla Adress-new subji mandi road opposite nikunj plaza... Distic-dungarpur Pin code-314001 Mob.no.9782828267 My rediff shop order number-9859067......pls revourt me and give a better solution