Consumer Redressal

Sir I have purchased a combo of \"BP Monitor, Glucometer & Digital Thermometer Combo: under order id: 944005483 for 3 quantity at Rs. 5997.00 on 29th April 2014. Homeshop18.com has delivered one product and I have raised a complaint with ticket No.101129691 and as per their website the ticket has been closed and they have refunded the amount, but till now I have not received the money back to my account. in this regard I have made several calls to homeshop18.com only to get the assurance and to wait for 48 hours and from the last two this is going on, every time I call they asks me to wait for 48 hours. I have even mailed my card statement as per their request, but it seems that they are not botherred about the customer. They are trying to cheat. Therefore I equest you to kindly interfere in this matter for an amicable solution. thanks Arun