Consumer Redressal

I have ordered kitchen pro roti maker (order no:22260201).But I have received a roti maker which not kitchen pro and is of very very bad quality. So they cheated me by sending the product different from the description given on website. So they are violated terms and conditions. When I spoke to their representative, they some how agreed to retrun me the product but after receiving the product they are saying that they have received the damaged product so they can\'t do anything in this matter. I would like to ask infibeam here that how can I believe that you received damage one, instead I believe that you are lying just because you don\'t want to refund. I request akosha to solve my problem and punish Infibeam so heavily that they can\'t cheat even in dreams.