Consumer Redressal

I have ordered. Electric tandoor online from home sky shop . The order no is # 005788 . The tandoor they have send has upper coil broken with cement sheet and lying inside. I send them the photo on the next day I received the product . Today on Friday at 5.05 pm I received call from mr rohit who is service and repair head. He told me that he has seen the photo and for that he is ready to send new coil with cement sheet and also new handle but the same I have to get it fitted from a local electrician . I said it\'s not my job that I go running around with that big tandoor to get rectified , so I asked him to refund the money back. They said that than I have to pack it and send through the courier . I asked in that if the product gets further damage as the same way ii happened in their dispatch , so mr rohit said that than it will be my liability. Than he gave me an option of insurance of the product which I have to do and at my cost. So I am right now suffering .