Consumer Redressal

Dear Sir/Madam, Next Retail (next.co.in) is not delivering my mobile phone been booked on 19/07/2014 vide order no 00066482 , and when I requested for cancellation and refund on 29th, the customer care 0120 6756700 have not made any cancellation till 01/08/2014.I paid 100% advance through credit card, which will reflect in my card statement and I would have to pay.I called on 0120 6756700 for more than 10-12 times and the executives are not giving any good response.For more than 10 days they just keep me assuring that they are arranging the phone.But when it crossed more than 14 days , I requested to refund, so that I could Buy the same from some other retailer/online.Now please help me in this matter as they didnt gave me any of their senior official contact no.I am very much disappointed form next.co.in Please help me.