Consumer Redressal

Dear sir I have the honour to report the following matter to you. I placed an order online for the purchage of an electrical item vide online order no.949481053 dated 22 July 14 for which I made the online payment as it was a prerequisite before the delivery of the item.Sir, even till date the said item has not been delivered at the given address.Talked to the helpline but to no avail. They all the times made false promises.After lot of calls, I have been told that the item has reached Gorakhpur which is about 8 KM from my home.Now the staff at Gorakhpur branch are directing me to come and collect the item in person. Dear sir,if I had time to go to city and collect the item, why would I have placed the order online and expected the item to be delivered at home. I humbly request you to please look into the matter and redress my grievances. I shall be highly thankful to you. Yours sincerely, Suveran Singh.