Consumer Redressal

I had sent household goods through Trans Cargo of India Packers and Movers from Hyderabad to be delivered to Kolkata on 31st Jul\'14 (Consignment# 1093). They promised me that I will receive them within 5-6 days. Today, after 12 days, I have still not received it. On calling them, half the time they don\'t pick up the calls or reject them. The other half of the time they don\'t know where their truck drivers are and are unable to provide status of the consignment. After calling them a dozen times, they still can\'t promise when they will be able to deliver the luggage. I want to know when I will receive my luggage and if there has been any damage to the goods for being on road for so long, who is going to pay for it??