Consumer Redressal

I ORDERED IN PURPLLE.COM (Order # 20140712267883, Date: 12-07-2014) FOR THREE ITEMS. ONE OF THE ITEMS STILL NOT DELIVERED. BETWEEN THE TWO PRODUCTS, ONE PRODUCT\'S EXPIRY DATE WAS VERY NEAR (WITHIN 2 MONTHS), SO I REQUESTED THEM TO CHANGE THE ITEM, THEY ASSURED BUT TILL THEN (FOR THE TWO WEEKS), NO COURIER COMPANY COMPANY CAME FOR PICKUP THE ITEM, NOR THE PENDING ITEM IS DELIVERED NOW.................. PLEASE HELP........... EVERY TIME WHEN I PHONED THEM THEY SAID YOUR PROBLEM WILL BE SOLVED WITHIN TWO DAYS............ ETC.................